Terms and Conditions

The service we provide you via gotoshanghai.cn is subject to the following Terms and Condition. Please read the following terms and conditions carefully. Your use of this site is on the condition of your acceptance of the following Terms and Conditions.

1. Reservation
2. Payment
3. Cancellation
4. Tour Price

1. Reservation:

Make a reservation:

When making a reservation for your selected hotels, transfers, flights or tour package, please follow our instruction to fill in a form properly and submit. Your tour request will be replied with details by our experienced travel consultants within one working day. If you enquire a tailor-made tour package, our consultant will send you the designed itinerary with price within one or two working days.


After you confirm with your reservation and way of payment, you will receive a formal confirmation letter from gotohangzhou.com


30-80% of total cost as the deposit is required at the time of confirmation of the reservation. Details you will find in your conformation letter.

2. Way of Payment

Wire transfer:

We accept USD or RMB payment through wire transfer, Our Bank Information is as followed,

T/T in USD
Beneficiary’s Name: Hangzhou Letour International Travel Company
Beneficiary’s A/C No.: 571905069010201
Beneficiary’s Bank: China Merchants Bank,H.O.,Shenzhen,China
Beneficiary’s Bank Address: China Merchants Bank Tower No.7088, Shennan Boulevard, Shenzhen, China

T/T in RMB

When you transfer the payment, don't forget to write your name, tour code or tour name on the transfer sheet.
After the transfer, please inform us by faxing the copy of bank slip to +86 571 88078544 or by e-mail

Pay in cash upon arrival:
For some tours with small amount of money without any requirement of deposit, you can pay the tour fee in cash upon arrival to our tour guide. For the balance of your tour payment, you can also choose to pay in case upon arrival.
Pay by credit card upon arrival:
If it is not convenient for you to bring large amount of money in cash, you can pay by credit card upon arrival. In that case, 4% of the total amount of payment extra must be charged by the bank.

Pay by West Union:
If there are offices of West Union in your city, you are advice to send the deposit or part of the tour fee through West Union, it is the fastest and the most convinient way of payment. After transfer, please email to us about the details of your transfer, the receriver's information is as followes:
Receiver's First Name: Yan

Receiver's Last Name: Dong
Receiver's Add: Room 801, Tong Fang Fortune Building, 334 Feng Qi Road, Hangzhou, China 

3. Cancellation Policy

All cancellation requests must be done through fax or mail. Phone calls /verbal cancellations are not accepted. The cancellation must be made at least two days before departure. The details will be showed in the conformation letter for you.

4. Tour price:

All the tour prices are quoted in USD. We keep the rights to revise the price time to time. But once your reservation is confirmed, the price can not be changed. 



24 Hour Hotline : +86 133 571 96026
Email : info@gotoshanghai.cn
Tour Operator : Hangzhou Letour International Travel Company
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